f.a.q

You may click on the service/item that you are interested in and click on the contact us.

You may click on the WhatsApp icon and send us your query.

We will respond to you within a day during our operating hours.

Opening Hours
Mondays to Fridays: 09:00 am to 6:00 pm
Saturdays: 10:00 am to 2:00 pm
Closed on Public Holidays

You can contact us directly via WhatsApp and we will assist you to apply the discount on the product or service that you want to purchase.

After receiving the renewal notice from MoM (Ministry of Manpower), you can proceed with the renewal of your domestic helper / non-domestic worker's work permit. The renewal notice is usually sent out by MoM about 8 weeks before the work permit expires. Once you have received the notice, you can renew your worker's security and necessary insurance and then proceed with the work permit renewal.

Sure, you can. Drop us a line and we will assist you.

The $5,000 Security Bond to MoM that you purchase along with the helper insurance only allows Insurer to act as a guarantor by providing a Letter of Guarantee to MoM on your behalf. This frees you from the need to pay the $5,000 cash up front to MoM when you are applying for a domestic helper.

However If you or your domestic helper breaches the rules and conditions set by MoM, MoM will call for the bond from the Insurer and Insurer will recover it from you.

When you take up our Security Bond Protector add-on. It will limit your liability on the $5,000 Security Bond to MOM to $200 (lowest in the market) instead. This is provided that the breach of the $5,000 Security Bond is not due to your negligence or fault. This feature is an optional add-on and you will need to pay a small fee for this.

This is an MoM requirement. MoM requires all insurance and bond to have an additional 2 months of cover so that in any event / reason the domestic helper overstays in Singapore after her work permit has expired, she is still covered under the insurance.
For our Domestic Helper Insurance policy, the premium are charge for a 12 or 24 month period only. There are no additional premium for the additional 2 months of cover.

Yes, you are covered for outpatient treatments provided that they are a result of accident. This is subject to a maximum limit of of the plan purchased.

If the policy / bond guarantee details have been transmitted to MoM successfully, you may contact us directly to make the amendments together with the Security Bond Form (Chapter 91A). However, the amendment status is subject to approval by MoM and takes estimated 3 working days for a response.

From 1 July 2023, MOM will enhance the minimum medical insurance (MI) required for all new and existing Work Permit holders in two stages as shown below:
To implement for MI policies, renewals or extensions with start date effective from Enhanced MI requirements*Co-payment of 75% by insurers (and 25% by employers) for claim amounts above the first $15,000.

You must ensure that the medical insurance policies for your Work Permit holders with start dates effective on or after 1 July 2023 and 1 July 2025 minimally comply with Stage 1 and Stage 2 requirements respectively.

     From 1 July 2023, the Ministry of Manpower (MOM) will implement enhancements to the mandatory medical insurance (MI) for all new and existing Work Permit (including Migrant Domestic Workers) and S Pass holders.
 
2     As announced previously, the MI enhancements will better protect employers should large medical bills be incurred by their foreign employees. Under the current $15,000 coverage limit, more than 5% of bills incurred exceed this limit and could put these employers under financial strain. As medical costs rise, this proportion will increase further over time. The higher annual claim limit of $60,000 will cover larger and more bills. This will minimise out-of-pocket expenses by employers, especially considering rising medical costs. We estimate that more than 99% of bills will fall within the new coverage and employers can have peace of mind.

https://www.mom.gov.sg/newsroom/press-releases/2023/0331-implementation-of-enhanced-medical-insurance-for-foreign-employees-to-better-support-employers

1. Time-saving: Renewing work permits can be a time-consuming process that requires significant paperwork and coordination. Employment agency like us can help companies save time by handling all the paperwork and administrative tasks associated with the renewal process. This allows company officials to focus on their core business activities.

2. Reduced Liability: If the renewal process is not completed accurately, the company may face legal and financial liability. By using an employment agency, the company can reduce the risk of errors and ensure compliance with immigration regulations.

3. Connections and resources: Employment agencies often have connections with government agencies and other resources that can help streamline the renewal process. They may have a better understanding of the application process thus reducing the risk of errors or omissions in the renewal process and can help ensure that all necessary documentation is submitted on time.

You should renew the Foreign Worker's work permit 7 to 12 weeks before it expires, otherwise, an overstaying fine will be imposed.  

If your worker plans to travel overseas just before the Work Permit expiry date, you should renew the Work Permit before he leaves Singapore.
Log into your company WP Online (WPOL) service:

• View the list of workers eligible for renewal.
• Print a copy of the renewal letter if you didn’t receive it.

You may click on the service/item that you are interested in and click on the contact us.

You may click on the WhatsApp icon and send us your query.

We will respond to you within a day during our operating hours. Thereafter a dedicated team member will liaise with you.

Opening Hours
Mondays to Fridays: 09:00 am to 6:00 pm
Saturdays: 10:00 am to 2:00 pm
Closed on Public Holidays

If you renew your Work Permit late, you will still be subject to the levy after it expires. If applicable, levy penalties or an overstaying fine may also be imposed.

If you are late to renew your foreign worker's work permit, we can assist you to request an extension.

Note: your worker must eligible for renewal, in order for us to request for the extension.

Foreign workers work pass renewal for Malaysian, People’s Republic Of China ‘PRC’, China, Vietnam, Myanmar, Philippine, Taiwan, South Korea, Bangladesh & India workers or as allowed in Singapore.

     From 1 July 2023, the Ministry of Manpower (MOM) will implement enhancements to the mandatory medical insurance (MI) for all new and existing Work Permit (including Migrant Domestic Workers) and S Pass holders.

2     As announced previously, the MI enhancements will better protect employers should large medical bills be incurred by their foreign employees. Under the current $15,000 coverage limit, more than 5% of bills incurred exceed this limit and could put these employers under financial strain. As medical costs rise, this proportion will increase further over time. The higher annual claim limit of $60,000 will cover larger and more bills. This will minimise out-of-pocket expenses by employers, especially considering rising medical costs. We estimate that more than 99% of bills will fall within the new coverage and employers can have peace of mind.

https://www.mom.gov.sg/newsroom/press-releases/2023/0331-implementation-of-enhanced-medical-insurance-for-foreign-employees-to-better-support-employers

We only Accept PayNow or Bank transfer. Creditcard form with no indication of ccv can be made directly to Insurer upon request.

Payment must be made within 24 hours of placing the order.
The order will be considered invalid and the application will not be processed if payment is not received within this time frame.

Please note that we accepts no responsibility for any adverse consequences resulting from your insurance or work permit not being renewed due to late payment. Timely payment is essential to ensure that all parties involved can promptly compile the necessary documentation and process the relevant applications.

For the Domestic Helper Insurance, you will be entitled to the refund amounts as stated under the Cancellation and refund clause in the policy contract. This is provided that your Domestic Helper Insurance policy is cancelled within 365 days for policies with period of insurance of at least 26 months and cancelled within 180 days for policies with period of insurance of less than 26 months. However, do note that no premium refund shall be given where a claim had been lodged under the policy.

The claimant must submit the claim form and supporting documents to the insurer within 30 days of the incident. You can submit to our complimentary claim service center at claim@renewwpsg.com.